Terms and Conditions
Booking Process
- Bookings can be made by phone 0870 141 7490, online on our website, by email on: , or by post to our Head Office at: Go Ballistic Laser Games, Go Ballistic Building, Chatsworth Road, Harrogate, HG1 5HS
- To book a specific time on a specific date we require £12 deposit per person. This deposit prevents others from booking this sporting event on a specific time on a specific date and is therefore non-refundable at the point the deposit is paid and the booking is confirmed. This complies with Regulation 6 within the Distance Selling Regulations issued by the Office of Fair Trading.
- The balance amount is due no less than 14 or 31days prior to the date of your booking dependant on a particular supplier’s stated terms (available on request). You will have been advised of this when placing your booking by our Sales Consultants. If you have paid your deposit by card, this balance will automatically be taken from the same card unless you advise us otherwise. If you wish to pay the balance by any other means this must be received by us no less 14 or 31 days prior to the date of your booking dependant on a particular supplier’s terms. No reminders are issued. Your booking will be automatically cancelled and you will lose your deposit if your balance payment is not received on or before your deadline.
- On receipt of each payment you will receive a confirmation of your booking and payment together with a copy of our terms and conditions, any other relevant information (e.g. directions to the venue)
- Once a booking has been confirmed in the first instance, cancellation will be dealt with as follows:
CANCELLATION CHARGES
Once we have confirmed your booking, your right to cancel without penalty ends as designated by The Office of Fair Trading as we have booked you into a sporting event at a specific date at a specific time. The terms of cancellation are as follows:
- On confirmation of booking – loss of deposit
- 32 days or more prior to the event – Full refund of monies paid less deposit.
- 31 days or less prior to the event – No refund.
Our accepted date of cancellation is the date that your written cancellation is acknowledged in writing by Go Ballistic Laser Games. If catering or any other supply is included in the package, this may also be subject to cancellation charges.
Any cancellation or reduction in numbers must be confirmed in writing (including fax or e-mail) and acknowledged in writing by Go Ballistic Laser Games to be considered valid. Verbal cancellations or changes are not accepted.
If a venue cancels due to bad weather, your event will be rescheduled to a mutually convenient date. If this is not possible, a full refund will be given. Bookings at all-weather venues will not be eligible for a refund if the venue is prepared to run the session. Customer cancellation in this instance will be treated as a normal cancellation and charges will apply.
CHANGES / CANCELLATIONS ON GROUP BOOKINGS
Group bookings are usually priced on number of participants. Should this apply and numbers change, the event will be re-priced. Cancellation charges as outlined above apply to each person that is cancelled in a group booking.
ARRIVING LATE
All our venues require participants to ready to take part in the activity least 30 minutes prior to a designated ‘start-time’ to enable a full safety briefing to take place. All our venues will do their best to accommodate late arrivals but this cannot be guaranteed, especially during busy periods. It is unlikely that customers will be allowed to participate if they have missed the pre-session briefing. Some of our venues will make an exception to this and provide individual safety briefings, but this in entirely at the individual venue's discretion and cannot be guaranteed. The booking will normally be treated as a cancellation in the event of late arrival with the loss of all monies.
EXCLUSION FROM VENUE
The host venue has the right, at all times, to refuse participants access to the booked activity at any stage of the booking and remove them from their venue if in their opinion the participants are under the permitted age, are the incorrect height or weight, are unfit to take part in the activity because of physical or mental impairment, be under the influence of alcohol or drugs, have arrived too late to take part in the pre-activity briefing, consider them to be a danger to themselves, other participants or members of staff or are displaying aggressive and abusive behaviour (verbal or physical). If any of these occurrences apply, the booking will have been deemed to have been cancelled and full cancellation charges will apply.
Should any participant damage the property of the venue of verbally or physically injure a member of the staff or other participants, they will be dealt with by the venue management accordingly and may face prosecution by the venue. Go Ballistic Laser Games will not become involved in such matters other than to supply the necessary authorities with contact details of the offending party / parties. Any communications relating to such matters should be conducted between the venue, the offending party / parties and the authorities.
PERSONAL SAFETY
Whilst all our activities are by definition safe if safety instructions are followed and you do not attempt to go beyond your capabilities, all physical activities involve an element of risk. It is a given that you undertake the activity with full understanding of this and accept responsibility for your own safety and the risks involved in taking part. In the case of more that one person taking part under one booking it is a given that the person booking the group with us has relayed the details of the activities to the group and that the group have acknowledge the possible risks involved and that they have agreed to take on this basis. All our venues carry public liability insurance, however you are advised to ensure that your personal insurance cover is up to date and that you are covered for taking part in such activities.
ACTIVITIY DESCRIPTIONS
All the activities featured on our websites are described on our websites and are correct at the time each booking is made. From time to time activities do change both in price, type and duration. When Go Ballistic Laser Games receive notification of any changes these changes are reflected on our websites as soon as possible. Should these changes make any significant change to the product that will be delivered to an existing customer they will be informed accordingly. Our Sales Consultants will make every effort to provide additional information and clarification about any of our featured activities, however customers are deemed to have familiarised themselves with the activity description and all its restrictions as on our websites before booking the product. No responsibility can be accepted by Go Ballistic Laser Games if you do not familiarise yourself with the activity in question at the venue chosen, as described on our website, before placing a booking.
LATE START
Due to the nature of our activities, unforeseen circumstances can delay the start of a booked event. In all cases the venue will endeavour to minimise your inconvenience and will offer you a later start time or, in some cases, an alternative date. The action taken will be dependant on the circumstances surrounding the situation. As such incidences cannot be predicted your understanding is appreciated. Should you choose not to accept the alternatives offered to you and do not take part in the activity, either on the same date or the alternative date no other recompense will be offered from Go Ballistic Laser Games. All communications as a result of such circumstances should be with the venue directly.
All bookings will be subject to these same conditions without exception. All customers will have deemed to have made themselves aware of these Terms & Conditions and will have accepted them as part of their booking with Go Ballistic Laser Games. No verbal or other communication overrides these terms and conditions in any respect whatsoever.
DATA PROTECTION
The Activity People complies with the principles of the Data Protection Act 1998 and is registered. Those principles require that data be:
- Fairly and lawfully processed
- Processed for limited purposes
- Adequate, relevant and not excessive
- Accurate
- Not kept longer than necessary
- Processed in accordance with the data subject's rights
- Secure
OFFICE OF FAIR TRADING & TRADING STANDARDS
Go Ballistic Laser Games and all its associated companies comply with regulations and guidelines as laid down by the Office of Fair Trading and Trading Standards for the service we offer.
INDUSTRY MEMBERSHIP
The Activity People are Members of the MIA – The Motorsports Industry Association
Head Office:- Go Ballistic Laser Games. Go Ballistic Laser Games, Go Ballistic Building, Chatsworth Road, Harrogate, HG1 5HS.
Registered in England. Company No. 5510061
VAT registered. VAT No. 877 8457 51
TRADEMARKS & BRAND NAMES
Go Ballistic Laser Games and all its associated brands are well-known within the UK and have acquired both registered and unregistered rights in our trademarks, domain names and our logos. No one may use our names, trademarks, domain names or logos without our express written permission. Our network of venues may apply to display our 'Network Signage' at their venue to facilitate easier identification of the location for customers that have booked through Go Ballistic Laser Games. This will be an approved use and can prevail where an agreement continues to exist between us. Any unlawful use will be dealt with by law without exception.
